• Home
  • Support
  • Product Warranty

Product Warranty



Quality Matters
We stand our products.


  • LED Message Board and LED Sign

    • LED Message Board and LED Sign purchased in the United States and Canada is warranted to be free from defect for a period of one (1) years from the date of their original purchase. Should your LED Message Board and LED sign fail within first years, JS LED will replace it replacement excluding shipping cost.

    LED Modules and LED Fluorescent Tube

    • JS LED brand modules and LED fluorescent tube are warranted to be free from defect for a period of five (5) years from the date of their original purchase.
    • This limited warranty is valid only when the LED products and JS brand Power supply used together.
    • During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.
    • This warranty does not apply any others involved installation, remove or replacement caused by LED modules and LED fluorescent tube.

    LED Flex Tube

    • LED flex tube JE-00XY-FN and power supplies are warranted to be free from defect for a period of one (1) years from the date of their original purchase.
    • This limited warranty is valid only when the LED products and JS brand Power supply used together.
    • During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.
    • This warranty does not apply any others involved installation, remove or replacement caused by LED flex tubes.

    LED Driver (Power Supply)

    • MJ series LED driver (power supplies) are warranted to be free from defect for a period of five (5) years from the date of their original purchase.
    • During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.
    • This warranty does not apply any others involved installation, remove or replacement caused by LED drivers.

    LED Controller and LED Dimmer

    • HM series LED controllers and dimmers are warranted to be free from defect for a period of one (1) years from the date of their original purchase.
    • This limited warranty is valid only when the LED controller, LED dimmer and JS brand Power supply used together.
    • During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.
    • This warranty does not apply any others involved installation, remove or replacement caused by LED controllers and LED dimmers.

    LED Wall Washer and LED Strip

    • LED Wall Washer is warranted to be free from defect for a period of one (1) years from the date of their original purchase.
    • This limited warranty is valid only when the LED products and JS brand Power supply used together.
    • During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.
    • This warranty does not apply any others involved installation, remove or replacement caused by LED Wall Washer and LED strip.

    LED Cabinet Light

    • LED Cabinet Light is warranted to be free from defect for a period of one (1) years from the date of their original purchase.
    • This limited warranty is valid only when the LED products and JS brand Power supply used together.
    • During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.
    • This warranty does not apply any others involved installation, remove or replacement caused by LED cabinet light.
  • DOA (Dead on Arrival) Products :
    • Customer shall request DOA merchandise to be replaced within 5 days from the date of the original invoice.
    • Customer must request an RMA (Return Material Authorization) number
    • For the DOA product within 5 days from the date of the corresponding invoice issued.


    Regular RMA (In-Warranty Products):
    • This provision excludes products, which defects are caused by customer and/or carrier’s mishandling.


    The following described products are excluded from repair service, and are advised not to be sent back to JS LED for repair as they are deemed not repairable.
    • Products found bent, corroded, deformed, mildewed, broken, rusted, scratched PC board surface or of similar conditions.
  • Procedures
    • Customer shall email the detail information of defective products to This email address is being protected from spambots. You need JavaScript enabled to view it.
    • The information should include returned quantity, model# problem description and your contact information.
    • RMA # will be emailed you with instructions.

    Prepare Products Return for Service
    • BOX or CARTON- When returning a product back to JS LED it should be boxed and packed in the original packing to prevent damage in transit. If original is not available a comparable corrugated box/carton and foam packing should be used to prevent damage to the product during shipping. Damaged product will be refused.
    • SINGLE PACKAGE SHIPPING
      • JS LED recommends the use of the original corrugated box/carton and foam packing.
      • If original box/carton is not available, pack in a double walled corrugated box/ carton, which can with stand the weight of the product.
      • For best results contact your carrier for their packing and shipping guidelines.
    • DISCRIPENCIES
      • Any claims for loss or damage must be made directly to the carrier by the shipper. JS LED will notify the customer within 2-4 business days of any damage or non- JS LED product received
      • JS LED reserves the right to refuse any shipment, which is suspected of damage.

    RMA Turn-Around Time
    • JS LED RMA department will retain 5-10 business day in our facility to process your RMA
    • In order to ensure a fast turn-around time, the products that are shipped back to the customers will be replacements of the same models as returned RMA or the same product as returned RMA. JS LED will decide either way without notice.

    Freight Charge
    • S LED and customer, each party will pay for one-way shipping for depot repair and replacement in warranty period
    • Customer will pay round trip charge for out of warranty repair
  • Customer could request return for credit ONLY applicable below:
    • From the distributor of JS LED and/or JS LED where the product bought
    • within 7 days from the invoice date
    • subject to a 15% restocking fee
    • must pay all shipping costs and ship back first
    • A RMA number will be issued to customer prior to return
    • Customer is responsible for all parts, labor and shipping charges.
    • For rate and estimates please call and ask for service department.
    • All damages must be reported and noted on the bill of lading same day product is received, and faxed to us immediately in order to properly file a claim report. Otherwise, Customer is responsible for all incurred repair costs, which may include: labor, parts, and all related shipping charges.
    • JS LED retains the right to assess all warranty claims and to determine if damages are covered by the warranty. In case of a claim that is not covered by the warranty, you will be contacted to determine whether JS LED should repair the damage for a fee or whether the product should be returned to you as received by JS LED.
  • All label should include the following:

    Shipping Address
    Attention: RMAXXXXX
    JS LED Power Inc.
    1318 Maine Ave.
    Baldwin Park, CA 91706


    Office hours

    Hours: M-F 8:00am – 5:00pm PST
    Phone: 626-338-8291
    Fax: 626-338-8391
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact

Headquarter Office:

1318 Maine Ave.,
Baldwin Park, CA 91706
Tel: (626) 338-8291
Fax: (626) 338-8391


Texas Branch:

2307 Shaver St,
Pasadena, TX 77502
Tel: (832) 270 - 1556


New Jersey Branch:

600 Deer Rd., Suite #3
Cherry Hill, NJ 08034
Tel: (646) 287 - 5979


Florida Branch

4333 Silver Star Rd., #170
Orlando, FL 32808
Tel: (407) 808 - 9768


China Factory

DongGuan Focus Lighting Technology Corporation
F5, Building B, Hansheng Industrial Park
XingGuang XingHui 1st Street
HuangJiang Town
DongGuan GuangDong CHINA
Tel: (86) 0769-82260508-808
Fax: (86) 0769-87006637

Newsletter Subscriber

Name:
Email:
JS LED